Frequently Asked Questions
Everything you need to know about your Albaray experience, from orders to our sustainable practices.
What is Albaray's approach to sustainability?
At Albaray, we are committed to creating clothes that are designed to last. We prioritize eco-friendly fabrics such as organic cotton, LENZING™ ECOVERO™ viscose, and recycled polyesters to minimize our environmental footprint.
How long does shipping take and what are the costs?
We offer standard delivery within 3-5 working days and express delivery within 1-2 working days. Shipping is free on all orders over £100, while a flat rate applies to smaller orders.
What is your return policy?
We offer a 28-day return window from the date of receipt. Items must be in their original condition, unworn, and with all Albaray tags still attached to be eligible for a full refund.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing down for our relaxed fits or checking the 'Fit & Fabric' section for style-specific advice.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer Klarna for flexible 'buy now, pay later' options.
Can I track my order once it has been placed?
Yes, once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking link so you can monitor your parcel's journey.